About Us

Spectrum Pharmaceutical Distributors is a leading independent wholesaler of prescription and specialty pharmaceuticals located in Troy, Michigan. The company is founded by Pharmacists with the goal of becoming a trusted partner to independent pharmacies, long term care facilities and mail order pharmacies across the nation. We offer a broad portfolio that includes generics, specialty products, over-the-counter products and diabetic supplies.

Contact Us

1220 Rankin Dr, Troy, MI 48083
Phone: 248-971-1100
Fax: 248-781-8762
Hours of Operation: Monday – Friday 9am - 6pm EST

Terms And Conditions

PAYMENT METHODS:

We accept payment by Check, E-check/ACH, Wire, Visa, Mastercard, American Express, and Discover. RETURNED CHECKS: Returned Check fee for Insufficient Funds (NSF): $35.00 IMPROPER CHARGE BACK FEE: Customers issuing a no cause/reason charge back after they have received their merchandise will be billed any fees incurred by Spectrum as well as a $50.00 charge back fee. We must protect ourselves from this new type of crime/negligence.

ORDER ERRORS:

Claims due to order fulfillment or computer errors must be reported within three business days of receipt and are returnable for full value at our freight expense. Spectrum Pharmaceutical Distributors will provide a call tag for returns due to our error. Please note these tags are only valid for ten (10) days and may only be used for products shipped in error. DISCLAIMER: Spectrum Pharmaceutical Distributors reserves the right to amend this policy. This policy supersedes all previous policies and is hereby automatically incorporated into any prior customer supply agreements or written contracts.

ORDER CANCELING:

All orders must be cancelled by phone before 4 PM EST, M-F.

SHIPPING TERMS:

Orders are shipped via UPS daily at our discretion. Additional charges for expedited shipping may apply

UNPAID INVOICES SHOULD REFER TO SPECTRUM PHARMACEUTICAL DISTRIBUTORS ACCOUNTING DEPARTMENT:

If any invoice goes beyond 30 days past due, all the invoices shall become due and payable upon demand. In such cases, if Spectrum Pharmaceutical Distributors, deems it necessary, they shall level. In party assistance for recovery and the customers abides to pay all the cost of collection including the Court charges, reasonable attorney's fees through and including the appellate Superior Court, nof any disputes relating to or arising from the purchase of products from Spectrum Pharmaceutical Distributors, the customers agree to the jurisdiction and venue in Oakland County in prices from the Michigan. Spectrum Pharmaceutical Distributors reserves a right to change the product price and quotations subject to the availability of the products as well as the fluctuatio receipt of the products. s. The customer agrees to notify Spectrum Pharmaceutical Distributors, in the event of any discrepancy found after the delivery of products within 48 BUSINESS HOURS of shall be made after 48 BUSINESS hours of the event, the customer fails to notify, they agree to waive any/or all the claims and make the complete payment against the invoices and no discrepancy notifications shall be made after 48 BUSINESS HOURS of the receipt of the products.

Return Policy

RETURN POLICY:

By returning drug product(s), you are certifying that they were purchased directly from Spectrum Pharmaceutical Distributors, that the product(s) have been stored properly at a temperature indicated on the product label in the original bottle; bottles have never been opened and drug product(s) have never been repackaged, in compliance with the Prescription Drug Marketing Act. Prior Authorization from our Customer Service Department is required and can be obtained by contacting your Sales Representative or CSR at 248-971-1100. Credit will be based on the original invoice price and adjusted for free goods, discounts, promotions, etc. (if applicable). Notification of return must be made within 15 days of receipt. All credits will be issued in the form of a credit memo, no checks will be mailed. Credit will be applied to your account within 7 days of receipt. Customers may not deduct from payments prior to issuance of a credit memo. Overstock returns must be unopened, unmarked, stickers other than the original product label removed, with manufacturer label intact and returned not less than twelve (12) months prior to the expiration date marked on the product. A 20% restocking fee may apply. Requests over $1,000.00, with valid pedigree, are subject to special review and restocking fee. Pedigree verification will be performed upon return of product(s) to our warehouse prior to credit being issued for items returned. To receive credit, items MUST be returned within five (5) business days of customer receiving the Return Authorization and Verification form. Returned product must be accompanied by a completed Return Authorization form.

RETURNABLE MERCHANDISE:

Customers will receive credit only for merchandise authorized for return under the following conditions: In-date merchandise twelve (12) months prior to expiration date. Short-dated product when customer was unaware of dating. Un-opened, un-adulterated, sealed and in re-sellable condition. Damaged upon receipt. Purchases made directly from Spectrum Pharmaceutical Distributors, in original containers. Merchandise returned from the original purchaser. NO RETURNS will be accepted for the following: Any product purchased as short-dated (less than 12 months to the expiration date), close-out inventory/specials or free goods. Packages that arrive at our distribution center without prior approval or items which were not included on the Return Authorization Form. Products with labels applied other than the manufacturer's original label that are NOT removed prior to return. Refrigerated items. Damaged merchandise due to improper storage and handling, fire, flood, heat, cold, water, smoke, catastrophe or bankruptcy sale, or purchased or otherwise obtained in violation of any Federal, State or local law or regulation. HOW TO REQUEST AUTHORIZATION FOR RETURN: Contact a Sales Rep or CSR at 248-971-1100 for any items you wish to return for credit. To ensure proper processing, you must supply all pertinent item information such as invoice numbers, lot numbers and expiration dates. We will send you a Return Authorization Number (RA#) that must be marked on the outside of the box and a Return Authorization Form which must accompany the returned merchandise. A return authorization label will be provided if the return is a result of our error. Returns not due to our error may be shipped by your carrier of choice. If returns are not due to our error, your carrier of choice must be able to bill you directly for the shipping expense. Returns should be accompanied by a completed Returns Authorization and Verification Form.